Bill.com holds onto ACH funds for weeks. Beware!
We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
Starting at $45 per month
View PricingOverview
What is BILL?
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
CEO (Chief Executive Officer)
Santa Barbara Cash Register (Computer Networking, 1-10 employees)
Pricing
Essentials
$45
Cloud
per user/per month
Team
$55
Cloud
per user/per month
Corporate
$79
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bill.com/product/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $45 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BILL?
BILL (NYSE: BILL) is a financial operations platform for small and midsize businesses (SMBs). For SMBs, BILL automates finance so businesses can thrive. The integrated platform helps businesses to more efficiently control their payables, receivables and spend and expense management. Businesses can use BILL’s proprietary member network of millions to pay or get paid faster. Headquartered in San Jose, California, BILL is a partner of U.S. financial institutions, accounting firms, and accounting software providers.
BILL Features
- Supported: AP and AR Automation
BILL Screenshots
BILL Integrations
BILL Competitors
BILL Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States |
Frequently Asked Questions
BILL is an online service for SMBs which provides a central dashboard for managing Accounts Receivable, Accounts Payable, and cash flow management. It syncs with all major accounting systems like QuickBooks, Sage, Intaact, and NetSuite.
BILL starts at $45.
Reviewers rate Payment Audit Trail highest, with a score of 3.6.
The most common users of BILL are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(289)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bill.com has proven to be an invaluable tool for organizations looking to streamline their financial operations. Customers have praised the software for its ability to serve as a central repository for all documents and information related to vendors, providing easy access to cash flow and remittance details. With its seamless integration with popular accounting systems like QuickBooks, NetSuite, and Xero, users can easily transfer data between platforms, eliminating the need for manual entry and saving time.
One of the key use cases of Bill.com is its ability to automate the entire accounts payable process. Users have found that they can easily scan vouchers to the website, assign them to vendors, and code them to the appropriate chart of accounts. The software also offers automated approvals, a voucher image library, and the option to facilitate ACH payments or cut physical checks. By digitizing the entire AP process, organizations have successfully moved their entire Accounts Payable function to the cloud using Bill.com, eliminating the need for a physical AP department.
In addition to accounts payable functionality, Bill.com also supports accounts receivable functions. Users have found value in being able to create invoices, route them to clients for approval, and receive payments directly through the platform. This streamlined approach not only simplifies the invoicing process but also allows for more accurate cash forecasting when both AP and AR functions are managed on the same system.
Overall, Bill.com has proven to be a versatile tool that addresses various financial challenges faced by organizations. From automating the invoice approval workflow and enabling a paperless process to providing transparency in check approvals and serving as a central hub for managing accounts payable, this software offers a range of practical solutions. Whether it's eliminating manual processes, improving cash flow management, or ensuring timely payments, Bill.com has emerged as a go-to solution for organizations looking to optimize their financial operations.
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
Limited Report Customization: Some users have expressed dissatisfaction with the limited options for customizing reports in Bill.com, stating that they are not robust enough.
Difficulties with Integration: Several users have mentioned difficulties when integrating Bill.com with other systems, such as AP systems integrating to Fixed Assets or GL systems. They feel that the integration capabilities are limited and could be improved.
Slow Problem Resolution and Support Response Time: A number of users have reported that problem resolution and support response time from the software provider are not considered timely. They feel that their issues were not addressed promptly and found the support to be lacking at times.
Users have made several recommendations based on their experience with .com. The three most common recommendations are as follows:
-
Improve handling of credit card transactions: Some users suggest enhancing the functionality of .com when it comes to dealing with credit card transactions. They believe that by making improvements in this area, the software can become even more versatile and useful for businesses.
-
Switch to a different format suitable for cell phones: Several users have recommended switching to a different format that is more mobile-friendly and better suited for use on cell phones. This change would allow users to access and utilize .com's features more conveniently while on the go.
-
Integrate with Quickbooks for better payment management: Many users recommend integrating .com with Quickbooks in order to enhance payment management capabilities. By doing so, businesses can streamline their financial processes and have a more efficient system for managing payments.
Overall, these recommendations highlight ways in which .com can further enhance its functionality and convenience for users.
Attribute Ratings
Reviews
(1-25 of 41)Companies can't remove reviews or game the system. Here's why
January 09, 2024
Bill.com holds onto ACH funds for weeks. Beware!
Score 1 out of 10
Vetted Review
Verified User
We use this to process A/R only, both for treatment financed in-house and for billing consulting clients.
- Invoicing is easy to use and intuitive
- ACH Transfer Times are several weeks unlike the 5-7 days they advertise. From experience, they will put lengthy holds on your funds without explanation.
- From experience, customer Service is unhelpful and misrepresent their policies
December 02, 2023
Bill.com Review
We use QuickBooks Online for Accounting and Bill.com for AR and AP; invoicing via Credit Card and ACH. In my experience, Bill.com still has no way to change what appears on a customers credit card statement from your corporate name to your DBA (Doing Business As)? How basic can it get and they don't have any way to fix it in my experience. In my experience, I spent 90 minutes on chat support only to learn :"At the moment the DBA name cannot be made to display on customer merchant statements, emails or notifications. What they can do is submit feature request to the Development team and provide details regarding your workflow and why DBA is best to show for your Customers. In my experience, there is no way to mark a Church, Non Profit, Goverment Entity or another reseller as Tax Exempt. In my experience, the only way to make an invoice tax exempt is to change all the products to tax exempt. In my experience, by doing so this also updates the invoice in QBO so that my CPA and Bookkeeper report the wrong figures resulting in an Audit.
- By forcing an end customer / client / payee to sign in to pay an invoice it reduces the potential for chargebacks. Clients also retain access to the invoice so we don't need to send another copy as often.
- DBA not the Corp name should appear on merchant statements and almost all invoice templates etc that are scene by anyone.
- In my experience, there is also no way to mark a customer as tax-exempt. The only work around is to make the product tax exempt resulting in inaccurate reporting to the goverment and ultimately an Audit in my experience.
September 07, 2023
Beware of BILL's small print. My actual cost of money was 273.75%
Score 1 out of 10
Vetted Review
Verified User
I have two customers that use BILL to track their invoicing.
- email's the invoices
- Misleading offers
- Poor customer response
- lack of follow-up
August 17, 2022
Horrible Experience
Score 3 out of 10
Vetted Review
Verified User
We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com to pay their vendors, and we were originally set up as a free vendor in the system. We have decided to trial the full suite of services to use Bill.com to manage AR and AP transaction, hoping that the integration with QuickBooks would make it seamless. However it has unfortunately not been the case. Sync issues have messed up our historical client data in QuickBooks, our other clients have not preferred this interface for payment, and after all using our bank ACH system resulted in a much more streamlined and cost-effective process (bank transaction are easy to reconcile, and QuickBooks easily auto-matches those payments to invoices, or vendor expenses).
- recurring charges
- customer support
- integrations
- UX
- transparency
July 14, 2022
Bill.com
Score 6 out of 10
Vetted Review
Verified User
We needed a solution for our payables and bill.com fit the bill. The volume that we process (800+ per week) seems to cause problem with speed. We sync to Netsuite which causes problem with data being deleted or replaced causing major issues for us. In my experience, Bill.com customer support lacks the knowledge to solve any minor issues. I would not recommend for complex task.
- connecting with vendors
- ACH payments
- Paying invoices
- approvals
- Syncing with Netsuite
- Applying customer credits
- Support Team needs more training
June 17, 2022
Bill.com Is Worth It
Score 9 out of 10
Vetted Review
Verified User
We use Bill.com to enter bills and pay vendors. We also use it to track vendor information, such as addresses, contact information and 1099 information. We are able to use Bill.com to provide timely payments and also allow vendors to manage their own accounts if they ever have updates.
- Customer Serivce
- Ease of Use
- Friendly Interface
- Report customization
- In depth analysis of payements
- Ability to expedite checks
June 14, 2022
Bill.com Is Great for Bills
Score 6 out of 10
Vetted Review
Verified User
I use Bill.com daily. I process vendor invoices and set up new vendors to pay.
- AI recognition of invoice details is helpful
- Bill.com customer support has improved greatly in the year I've used it. I get real humans that call to speak to me directly and know what they're doing to help when I have a question or issue
- Makes invoice approvals easy within various departments
- I would love to be able to make updates or changes to invoice description line items to multiple invoices at a time before having them saved and getting pushed to the next approver. I have several invoices where I need to update details of the invoice description that I would like to do as a batch instead of each time having to hit save and do this each time. For instance, I have invoices that I need to update the date range every 2 weeks for multiple invoices. If I could do this as a group this would be a huge time saver
- Why do we have to manually sync to QBO? It would be cool if we didn't have to do this each time.
June 03, 2022
Bill.com is #1
As a CPA firm, we are users of Bill.com ourselves and also offer it to clients. We use to track bills and bill payments and to have a one-stop portal to see all the invoices, payments and documents related to vendors. We recommend it to our clients for the same reason. With other organizations such as non-profits, Bill.com offers the added convenience of allowing people, no matter where they are located, to pay a bill without having to come to the office. This is especially useful in small non-profits where officers sign checks and this is a huge inconvenience. Lastly, Bill.com offers the benefit of allowing you to track who approved and who signed your check which offers the organization transparency and internal control which are otherwise hard to achieve.
- Easy to enter bills, track bills and research bills that have already been paid.
- When approving bills, it allows you to go through each bill, one by one and review the entry against the bill before approving it.
- Keeps a copy of the canceled check with the bill so you can provide/have that information at your fingertips if the bill payment is disputed.
- Sends a copy of the bill with the bill payment.
- Tracks which bill payment checks have cleared.
- It makes it easy to reissue a check if necessary.
- Excellent sync on payables with QBO.
- Excellent, though texting, support.
- The new interface is not as easy to navigate as the old. A great feature of Bill.com is its ability to upload multiple invoices and then parse them out to different vendors. In the old interface, this was simple. With the new one, the program assumes that all documents in an upload are for one vendor and if you are not careful you will spend a lot of time fixing an unfortunate "click".
- The new interface does not seem to do a good job of OCR recognition of bills.
- If you use the accounts receivable part of Bill.com, all payments have to be processed through Bill.com or you will land up with thousands of "open invoices" in Bill.com that are paid in your tax software.
- Problem resolution is not timely.
December 31, 2021
Terrible Experience that has really damaged my business
Score 1 out of 10
Vetted Review
Verified User
I was using Bill.com for invoice collection. When the account first opened they were holding some of my larger ACH transfers from my clients until I could provide additional bank verification. I provided the information, the holds were released and I was promised this was a one time verification. A few weeks later when 4 client payments were to be deposited in the account, they were not. I checked on the account to make sure there was no hold and there were none displayed. I contacted their customer service and was told they were on hold even though it didn't say it anywhere. Over a week of having my client payments needed to pay my due payments for my business they said they wanted verification information again. Nothing was said to me about this when the payments came in, only until after they should have hit my bank account and I asked. Finally they said they would not release my payments unless I provided my confidential client contract which I would not do. I had to have them void the charges after over a week and go back to my customers to ask them to resubmit payment while I scramble to find a new ACH payment processor. I may lose my largest clients as a result of this. As I have been reading after researching this more, it seems they intentionally hold payments longer than they should collect additional interest revenue. [I believe] they are a terrible company to work with and I highly recommend avoiding them.
- Integration with Quickbooks
- Options for Recurring ACH
- Terrible Customer Service
- Likely shady business practices of holding customer money longer for profit
- Terrible communication
Score 1 out of 10
Vetted Review
Verified User
As a Canadian, I can't use Bill.com. As a writer, I tried to receive payments from my employer through Bill.com, and [I felt that] the entire process was convoluted and questionable. First, [in my experience] passwords were never accepted on the app, although I could log in without the app to see that my employer had paid my invoice through Bill.com. The money was sitting, (and still is) in a Bill.com account. There is no way to withdraw it or transfer it to my bank account. But there is no one in support [for me] to answer questions. When I complained to my employer, Bill.com reached out and asked for my phone number on three different occasions, apparently losing this personal information each time. Then they requested that I send them photos of my ID in order to transfer payment from their account to my bank. But once I sent the requested photos, [they] had to be approved by their underwriters with no timeline of when this would happen. Once the ID photos were sent, Bill.com went very, very quiet and would not answer any queries at all. Bill.com seems very sketchy to me, and [in my opinion] not a good way to send or receive payments at all.
- They are questionable [in my opinion]
- They hold my money [in my experience]
- They have limited customer support [from what I've seen]
- Not for Canadians at all [I believe]
- Functionality
- Customer service
October 05, 2021
Delayed payments, faulty 2FA and unresponsive customer service
Score 1 out of 10
Vetted Review
Verified User
I used Bill.com to attempt to receive a payment from a client.
- No aspect of Bill.com worked well in my experience.
- The two-factor authentication system [seemed to be] faulty, so I was immediately locked out of my account. The verification codes did not send to my phone, despite numerous attempts at troubleshooting. I use 2FA daily and have never encountered trouble before. It seems Bill.com has a unique problem.
- [In my experience,] customer service was slow to respond, and unhelpful when they did. [Their] advice ignored my explanation of what I had already tried and put the onus on me to resolve an issue that originated on their side.
- They declined to offer [what I felt was] a common-sense resolution, instead asking for my passport and bank statements. I cancelled the payment and asked my client to pay through another channel.
May 24, 2021
Bill.com makes paying bills a snap!
We use Bill.com for all of our payables. We are a small team of 13, so the only daily users are myself and the controller. The CEO is a user so he can approve certain expenses. Before the controller was hired, our accounting firm associate from 9Guage was a user on our account.
- E-payments: easy to use, the vendor submits their direct deposit info directly.
- QuickBooks Online: works really well with QuickBooks.
- Approvals: easy way to get expenses approved for payment.
- Expediting payments: I would like the option to send a payment for receipt within 24 hours.
May 03, 2021
better hope you get it right the first time
As an independent contractor, I am paid through Bill.com. I create an account there, and they send my pay there, where I can then transfer it to my bank accounts.
At least that is how it is supposed to work, if you do everything correctly. If not...
At least that is how it is supposed to work, if you do everything correctly. If not...
- Unauthorized users do not have access to your bank account, even if you just forget to authorize them
- In my experience, it is impossible to change email address on account
- In my experience, it is impossible to delete bank account (set as inactive is labeled as delete)
- In my experience, it is nearly impossible to delete Bill.com account
- Help desk chat could not understand my problem
- In my experience, it is impossible to edit account without a customer relationship
May 02, 2021
Bill.com is a winner!
We are using [Bill.com] in our AR department. We are still new to using it so we are testing only a few customers right now. With covid and the many delays facing the post office, Bill.com has solved the problem of slow or missing mail. Before, if an invoice was late being paid we would have to call and email the customer or resend the invoice. Often we would not reach a real person and the invoice would remain unpaid. With Bill.com, all of the invoices are in the system so there's no excuse for missing payments.
- The bills always go to the right person. No more slow or missing mail or not knowing who to contact for a payment update.
- The ease of creating invoices. You can create an invoice, attach needed documentation, and add notes to your customers
- User friendly website. We are still new to using bill.com but the website is very easy to figure out and navigate
- ACH payments built in. No more missing checks in the mail!
- We are still new to using the software so there is always a learning curve
Bill.com was used in a multi-entity environment (real estate nonprofit with subsidiaries) and across the whole organization. The problems we were looking to solve were AP automation (less data input), centralized AP inbox, and help us towards our goal of being paperless.
- AP automation
- Centralized AP inbox
- Paperless
- Approval workflow
- Bill payment
- Inbox management - I spent much more time managing AP bills (compared to finance email address) because Bill.com pulled picture files, email signatures, even duplicate invoices.
- If you have multiple entities, there should an option to transfer an invoice to another Bill.com inbox. I had vendors that would send to the wrong email address regularly or just cc all our bill.com inboxes, thus substantially slowing my team down and adding work.
May 01, 2021
Bill.com works!
Bill.com is being used across all clients. It assists us with all accounts payable functions for all clients
- Accounts payable
- Accounts receivable
- Connecting vendors
- Adding W-9s as part of the vendor onboarding process
- Pay faster feature should be available when paying bills through the app
Bill.com being used by Non-for-profit clients as an organization-wide system a far as integrating into Sage Intacct to help with the streamlining of the Accounts Payable module. It does not do well with integration or customization, such as user-defined dimensions, of any kind. It even has problems with core designs such as location.
- They create the bill if it is simple
- They have simple functionality of checking
- You can see which bills have not been sync
- Providing more customization to match other systems
- Their support knowing more about the product and not trying to change fixed asset to a cash account
- Their support actually being easy to work with and get in touch with to resolve solutions
May 01, 2021
Bill.com - most user friendly site!
Bill.com is used by our billing department to submit invoices to our customers for payment. The site allows our customers to be able to easily access the invoice and pay it. It addresses the problem of having to send invoices to our customers through other more complicated means.
- Site is user friendly
- Site is easy to upload invoices to
- Bill.com has all the options to make communication to customers easy and clear
- More options for managing customers
- Simpler way to add customers to our account
- More admin options
April 13, 2021
Highly advise against this tool
Score 1 out of 10
Vetted Review
Verified User
We use Bill.com to pay all of our vendors. On a monthly basis we are sending around 600 payments totaling roughly $2M. This product is being used by the accounting team to process all payables and by all team members who approve invoices.
- domestic ACH only
- Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
- Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
- Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
- Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
- Can only make 84 payments at a time per batch.
- International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.
December 11, 2019
Works well for ACH payments
We are using this for customers that have signed up to autopay our reoccurring services. This was the most cost-effective solution I found that didn't require me to re-enter information each month. It does integrate with Quickbooks, which is nice. Though I wish we had more control over how it entered things in Quickbooks (we have to make a transfer every time we receive funds as it doesn't show the money depositing into the correct account, but instead puts it in a bill.com account).
- Integrate with QuickBooks.
- Allow you to run payments without seeing full account numbers.
- Control over what account the deposits show in QuickBooks.
- Be able to specify a specific payment to run every month but not all invoices for a particular customer.
- Tie into Connectwise (right now I have to do multiple syncs to get information back and forth between 3 programs).
- Auto payments with credit cards would be nice.
October 21, 2019
I couldn't live without Bill.com!!!
We use Bill.com for all bill pay and tracking purposes. We pay an accounting firm that integrates their system with Bill.com so we have access to Bill.com through their subscription, not our own.
I love being able to pay all of our bills through this very simple platform. When we get an invoice in the mail or online, I simply mail it to our designated email address, and then quickly process it within the platform for payment. Everything is perfectly organized and I can easily pull up all payment history to a specific vendor. Our accountants have access and can easily reference payments made in Bill.com if they have any questions, etc.
I love being able to pay all of our bills through this very simple platform. When we get an invoice in the mail or online, I simply mail it to our designated email address, and then quickly process it within the platform for payment. Everything is perfectly organized and I can easily pull up all payment history to a specific vendor. Our accountants have access and can easily reference payments made in Bill.com if they have any questions, etc.
- Extremely easy to pay your bills, as well as keep our payment history organized and correctly categorized.
- Easy to set permissions, and manage who does what in the platform.
- Easy to cancel or edits payments, input new vendors, make adjustments, integrate with QuickBooks, etc.
- I literally have no complaints about Bill.com.
May 14, 2019
Accounts Payable Management made easy!
Bill.com is the preferred and primary Accounts Payable management software for both Reconciled as well as all of our customers that we provide accounts payable services for. It is very easy and convenient to use, syncs with most cloud-based accounting systems, and makes Accounts Payable management efficient and simple. As the administrator for my firm as well as for our customers, we can assign both firm access as well as customer access to any team members in our firm and users with our customers. I highly recommend this product.
- Easy to set up
- Great Customer Service
- Workflow flexibility
- Faster payment processing time
- Easier syncing resolutions with accounting software
- More intuitive interface
January 04, 2019
Bill.com is a good way to engage invoicing with Contractors
Bill.com is a service used by several of the businesses my own small business contracts with. I am one of the end users who can appreciate that Bill.com has one place to show invoices due, how quickly, and methods to follow up on these invoices with my clients. I know they elected to implement Bill.com after outsourcing their accounting department to an off-shore company.
- Bill.com allows me to conveniently track money due to my business from a couple of my own clients, it allows me to review transactions afterward for my own bookkeeping.
- Bill.com sends out messages and reminders when payments are coming in, and allows me to plan for follow-ups and reminders to clients that come due or are late in making payments.
- Bill.com allows me to send invoices directly to my client to be processed, as simple as taking a picture and uploading it.
- There is no channel of communication to the client through the app, I can only take notes on individual invoices, or 'resend' the invoice to the client as a reminder.
- I've been signed up with Bill.com to collect payment from one vendor, and another had found me on there as well, but I can't easily find a way to use it for more of my own invoicing to other/all clients.
March 16, 2016
Bill.com vs. QuickBooks Pro
We used Bill.com as our primary tool to bill clients for advertising and any services provided by the company. It acted as the only way to bill customers remotely and get paid quickly.
- Detailed invoices.
- Followup emails for past due invoices.
- Dashboard for all outstanding and paid invoices.
- Better notification of when a bill was paid.
- Notification if email invoice was not received by customer.
- Wants too much information to setup an account in the system.
October 11, 2015
Bill.Com Saves Labor, Postage and filing space.
Currently, I use the product for the music, non-profit, legal and property management firms. It creates a system of checks and balances because of the approval system. Bill.Com saves paper and postage. It's easy to use and easy to train end users the product. Technical support is quite responsive and awesome.
- Internal Audit Control
- Repository of cancelled checks and vendor documents
- Ability to save paper, postage and labor.
- Create a system so you can pick and choose what should be synced or not.
- Make it easier to input detailed vendor bills.